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TERMS AND CONDITIONS 

FOR TRANSLATIONS

1) FOR EACH TRANSLATION INQUIRY YOU RECEIVE A QUOTED AND THE JOB IS  BILLED ACCORDING TO THIS  QUOTE. ANY DIVERSION FROM THE QUOTE WILL BE COMMUNICATED TO THE CLIENT IN WRITING, UNLESS SUCH CHANGE IS BENEFICIAL TO THE CLIENT, I.E. WE WILL INORM YOU IF THE PRICE IS EXPECTED TO RISE AND FOR WHAT REASON. WE WILL NOT INORM YOU IF THE PRICE IS EXPECTED TO BE LOWER THAN THE QUOTE.

2) YOUR TEXTS ARE TRANSLATED BY PROFESSIONAL NATIVE OR BILINGUAL TRANSLATORS WHO TRANSLATE INTO THEIR MOTHER TONGUE AND THEN PROOFREAD BY A SECOND PERSON. IF YOU HAVE AN ALTERNATIVE SUGGESTION FOR A TEXT PASSAGE OR THINK WE TRANSLATED SOMETHING INCORRECTLY OR WANT TO FILE ANY OTHER FORM OF COMPLAINT, PLEASE DO SO WITHIN TWO WEEKS, I.E. 10 WORKING DAYS FROM RECEIPT OF THE TEXT. ANY COMPLAINTS RECEIVED AFTER THIS PERIOD CANNOT BE ACCEPTED.

3) OUR LIABILITY FOR ANY FORM OF CLAIM IS LIMITED TO THE TOTAL AMOUNT OF BILLING FOR THE TEXT IN QUESTION. IF THE TEXT IS PART OF A LARGER GROUP OF TEXTS THE LIABILITY EXTENDS TO THE TOTAL BILLING FOR THIS GROUP OF TEXTS, I.E. THE TOTAL BILLING AMOUNT UNDER A SPECIFIC BILL NUMBER.

4) UNLESS OTHERWISE STATED OUR TRANSLATION SERVICE DOES NOT INCLUDE ANY LAYOUT MANIPULATION, TEXTS THAT ARE NOT PRESENTED IN A STANDARD TEXT FORMAT (WORD, RTF, TXT) WILL BE TRANSLATED INTO WORD. ANY CLAIMS REGARDING LAYOUT ISSUES CANNOT BE ACCEPTED UNLESS LAYOUT IS EXPLICITLY LISTED AS PART OF THE SERVICE.

5) CONFIDENTIALITY IS GUARANTEED WITHIN  REASONABLE STANDARDS. TEXTS ARE NEVER SHARED OUTSIDE THE FOLLOWING GROUP OF PEOPLE: OUR OWN STAFF, OUR TRANSLATORS AND PROOFREADERS, ANY SUBSTITUTE TRANSLATORS OR PROOFREADERS HIRED BY OUR TRANSLATORS OR PROOFREADERS. TEXTS ARE SENT BY REGULAR NON-ENCRYPTED E-MAIL OR STANDARD MAIL. TEXTS ARE STORED ON OUR SERVERS FOR FUTURE REFERENCE. 

IF YOU WISH TO ESTABLISH A HIGHER LEVEL OF CONFIDENTIALITY OR DATA PROTECTION, YOU MUST ENTER INTO A SPECIFIC AGREEMENT IN WRITTEN FORM AND SIGNED BY BOTH PARTIES.

6) AFTER CONCLUDING THE JOB, WE WILL SEND YOU A BILL VIA EMAIL AND BY POST IF YOU SPECIFICALLY REQUIRE A PAPER BILL. PAYMENT IS DUE TWO WEEKS / 10 WORKING DAYS AFTER DELIVERY OF BILLING EMAIL.